Refund Policy

SeltechAI bills through Stripe. This policy describes cancellation and refunds as the product works today. It is not a money-back guarantee.

Subscriptions

• Plans are prepaid for the billing period (monthly for public plans; Founder Promo is a prepaid first period then monthly Starter unless cancelled).
• You can cancel in the Stripe billing portal from the dashboard. Cancellation stops future charges. Access continues until the end of the period already paid when cancel-at-period-end is set.
• Unused time in a paid period is not automatically refunded when you cancel mid-cycle.
• Trial usage is free for the trial window and does not create a refundable charge unless you subscribe.

When a refund may be considered

Refunds are handled case by case. We will look at duplicate charges, a payment taken after a confirmed cancellation, or a workspace that could not be provisioned because of a platform fault on our side.

We generally will not refund because you changed your mind after using a paid workspace, because an n8n workflow failed due to a third-party API, or because you did not cancel before renewal.

Shop / digital products

Shop items are digital files delivered after payment. Once a download is made available, refunds are limited to cases where the file was not delivered or was not the listed product. There is no trial for shop files.

How to request a refund

Email aloymascot117@gmail.com or use the contact form with the email on the account, the approximate charge date, and what went wrong. If a refund is approved, it is issued through Stripe to the original payment method. Stripe timing is typically several business days.

Chargebacks

If you open a dispute with your bank, we may pause the account until it is resolved. Contact us first so we can check the invoice.